![\"\"](\"https:\/\/city-lab.fi\/wp-content\/uploads\/2024\/08\/Vili-Kuittinen-Kuopio-kesa2024.jpg\")
<\/p>\nThis past summer City-Lab customer service teams were reinforced by eager university students. City-Lab summer trainees open and store deliveries and sometimes also place orders and aid customers in finding the right product, depending on the trainee\u2019s background. City-Lab Turku summer trainee Silja Kuusirati, a health technology student, and City-Lab Kuopio\u2019s Vili Kuittinen, a biomedical student, share their experiences.<\/p>\n
Both made good use of their studies.<\/p>\n
\u201cIt was useful to know in advance, what most products were used for. I am familiar with basic lab equipment such as pipette tips, tubes and flasks. Without previous knowledge it would have been more difficult to find product alternatives for our customers\u201d Vili says.<\/p>\n
\u201cSome supplies were new to me but my knowledge in biology and chemistry helped me overcome all hurdles. At times I even calculated concentrations to make sure that a chemical matched the customer\u2019s needs.\u201d he continues.<\/p>\n
<\/p>\n
Silja Kuusirati learned about life science companies. \u201cI gained new perspectives into the field.\u201d<\/p>\n
Many of the skills she acquired will be of use in all future jobs. \u201cI developed a keen eye for accuracy when I placed orders and made sure that deliveries were stored correctly. I also gained experience in ERP system use and customer service \u201c Silja says.<\/p>\n
Vili even learned skills to take to the lab. \u201cI learned a lot about cell culture products. I now understand how many growth media options there are for different cell types and what to take in to consideration if and when I do my own research. I also now have a broader understanding of the equipment it takes to run a laboratory.\u201d<\/p>\n
<\/p>\n
Silja enjoyed the varied days, a balance of more solitary tasks and the social interaction of customer service. \u201cThe customers were nice; they made the work days interesting. Tiina and Heidi were fun to work with!\u201d<\/p>\n
\u201cAt times there were a lot of orders coming in and a lot of deliveries to store, at times it was quieter\u201d Vili sums up his experience. At times Vili manned the shop on his own: \u201cPasi was easy to reach if I needed advice.\u201d<\/p>\n
\u201cThe customers have been very friendly. And I even got to play \u2018ice cream vendor\u2019 when giving the customers their complimentary ice cream cones for VingLab orders!\u201d<\/p>\n
To wrap things up, Silja gives advice to future summer trainee applicants: \u201dI recommend City-Lab for trainees that are willing to learn new things every day. A positive attitudeas well as teamwork and organization skills are a plus!\u201d<\/p>\n
![\"\"](\"https:\/\/city-lab.fi\/wp-content\/uploads\/2024\/08\/Silja-Kuusirati-TKU24-scaled.jpg\")
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